1. Digital Goods Return Policy
At Loot Box BD, we specialize in providing digital goods, specifically in-game currency top-ups (like Free Fire Diamonds, PUBG UC, etc.). Because these items are digitally delivered directly to the user's gaming account instantly, we do not accept returns once an order is successfully completed.
2. When Are You Eligible for a Refund?
We want to ensure you get exactly what you paid for. You are fully eligible for a 100% refund under the following conditions:
- Out of Stock: If you paid for a package that suddenly becomes unavailable or out of stock.
- Server Issues: If game servers are down and we are unable to process your top-up within 24 hours of receiving the payment.
- Payment Deducted but Order Failed: If bKash, Nagad, or Rocket deducted money from your account but our website failed to generate the order.
3. No Refund Conditions (Wrong Player ID)
Please note that it is the customer's responsibility to provide the correct game information during checkout.
- If you enter the wrong Player ID (UID) and the order is successfully delivered to that incorrect account, no refund or reversal can be made.
- If your account gets banned due to violating the game's own rules (e.g., using hacks or third-party mods), Loot Box BD is not responsible, and no refund will be issued.
4. Refund Processing Time
If your refund request is approved based on the eligible conditions mentioned above:
- The refunded amount will be sent back to your original payment method (e.g., the exact bKash or Nagad number you used to pay).
- Refunds are typically processed within 24 to 48 hours after approval.
- Alternatively, you can request to have the refunded amount added to your Loot Box BD wallet for future purchases instantly.
5. How to Request a Refund
To claim a refund for a failed or pending order, please contact our support team immediately with your Order ID and Transaction ID / Payment Proof.